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Aetertek

Aetertek

Shipping & Returns

Shipment

Items will be sent out within 12 business hours after we get your payment.

For USA customers, we will ship the products from our USA warehouse via USPS or UPS. It takes 2-5 days with free shipping.

For UK customers, we will ship the products from our UK warehouse via royal mail. It takes 2-3 days with free shipping.

For European customers, we will ship the products from our UK warehouse via royal mail etc.. It takes 5-12 working days with $15 postage. 

For customers in Australia/Canada/New Zealand, we will ship the products from Shenzhen, China. If you choose DHL shipping method, it will cost $50 and takes 2-7 days. If you prefer china post, Singapore,HongKong post etc, it costs $20 and takes 7-20 days.

We will provide tracking# and tracking website in time.

 

Guarantee

6 months warranty for defective items(excluding items damaged and/or misused after receipt). If your collar ever fails during this half a year period, feel free to contatc us for a replacement.

 

Feedback

Once you received the goods, please confirm with us. If you are not satisfied with your purchase in any way,please give us the opportunity to resolve any problem we understand the concerns and frustrations you might have and will try our best to solve the problem.

 

Where's My Order?

After you have placed an order, you can check its status in My Account by clicking the "View orders" link and then by selecting the appropriate order. You may see if your order has been shipped and view its tracking information.

If you don't find the information for which you're looking in the help pages or in My Account, you may contact our customer service.

 

 Shipping Methods is Available

* USPS express for USA Shipping (2-5 Business day)

* Royal mail express for UK Shipping (2-3 Business day)

* DHL/EMS express for others country (2-25 business day)

 

 

Returns & Replacement

If for any reason, you are not completely satisfied with your purchase, you may return it free of charge for up to 30 days from the original purchase date.

Merchandise must be unworn, in new condition, and in the original packaging. Returns will not be accepted if the item exhibits any obvious signs of wear.

If you received an item that is different from what was described on the website or different from what you ordered, you may still use our Online Return Center to request either a free replacement or a refund.

 

Exchanges

At this time, we are unable to do exchanges. Your shopping experience is important to us, and we are working to implement this process in the future. Here is how to send a return to us.


If you’d like to replace the item you purchased, simply return the product and place another order. We'll issue a refund to your original payment method used after we receive your return.If you're ordering a different size of the same item, and the price of the item has changed since you placed your original order, we'll be happy to honor the previous price. Just let us know by contacting us


Because of the time involved in shipping and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items can change quickly--if you wait to place a new order until after your return is processed, items in your original order may no longer be available.

 

Packing & Sending Your Return

The way you return an item to us will depend on whether you are returning an item you ordered yourself, an item you received as a gift, or an item you received by mistake. But each process is designed to be as easy as possible for you.

 

Returning an item you ordered yourself

Pack up your return package by following the instructions on the return labels.

 

 

Product Recalls and Safety

If you have questions about a product recall, please contact the manufacturer for further assistance. We'll send an e-mail notice to you with recall information and instructions if we are informed of a product recall for an item you purchased.

Aetertek Official Website @ 2015